At Relife, we respect the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or shop with us.
Collection of Personal Information
We collect personal information from you in the following ways:
- Account Registration: When you create an account, we collect your name, email address, phone number, and password. This allows us to create and manage your account.
- Orders and Payment: When you place an order, we collect your name, billing address, shipping address, phone number, email address, payment card number, CVV code, and expiration date. This allows us to process and fulfill your order.
- Marketing Preferences: If you opt-in to receive marketing communications, we collect your preferences on topics and frequency. This allows us to tailor content to your interests.
- Surveys and Forms: If you fill out a survey or web form, we collect information you voluntarily provide such as contact information and demographics.
- Website Usage: We use analytics tools like cookies to gather data about site traffic, browsing actions, and patterns. This allows us to improve our website experience.
Use of Personal Information
We use the personal information we collect for the following purposes:
- Provide, maintain, and improve our products and services
- Process transactions and send order information
- Communicate about orders, products, services, and promotional offers
- Personalize your experience on our website
- Provide customer service and support
- Send product reviews and surveys
- Protect our rights and property
We process your personal information lawfully, fairly, and in a transparent manner.
Disclosure of Personal Information
We disclose personal information with:
- Service providers and partners who assist us in operating the website, conducting our business, or serving customers.
- Law enforcement, government agencies, and courts when compelled by subpoena, court order, or other legal procedure.
- A potential buyer or investor in the event of a corporate sale, merger, acquisition, divestiture, or asset sale.
We do not sell or share your personal information to third parties for their own marketing purposes.
Data Security
We use reasonable security measures to protect your personal information. However, no system or online transmission of data can be guaranteed to be 100% secure. We cannot guarantee the complete security of your information.
Data Retention
We retain your personal information for the minimum period necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law.
Your Privacy Choices and Rights
Marketing Communications: You can opt-out of receiving marketing emails from us by following the unsubscribe instructions at the bottom of the email or by contacting us.
Access and Update: You can access and update certain account information and preferences in your account settings. If you cannot change the information yourself, contact us for assistance.
Deletion: You can request deletion of your personal information by contacting us and we will comply unless the information is required for legitimate business purposes or legal obligations.
Objection: You can object to processing of your personal information where we rely on a legitimate interest as the legal basis.
Restriction: You can ask us to restrict the processing of your personal information when inaccurate, unlawful, no longer needed for the purposes collected, or pending your objection request.
Portability: You can ask for a copy of your personal information for your own purposes to move to another service provider.
Complaints: You can file a complaint related to your personal information with us by contacting our Data Protection Officer, and with your local data protection authority.
Cookies and Third Party Services
Cookies: We use cookies and similar technologies to collect data. This includes type of browser, device, IP address, pages visited, time spent on pages, links clicked and conversion information. You can set your browser to not accept cookies, but this may limit functionality of the website.
Analytics: We use Google Analytics and other services to monitor website traffic and behavior. These services use cookies and similar technologies to collect and analyze information about use of the services and report website trends, without identifying individual visitors. You can opt-out by installing the Google Analytics browser add-on.
Advertising: Third party advertising services may collect information about your browsing activities over time and across websites to tailor advertisements. You can opt-out by adjusting cookie settings on your browser, or using opt-out mechanisms on the advertising services.
Social Media: We have presence on social media platforms. We are not responsible for the privacy practices of these platforms.
International Data Transfers
We transfer, process and store your personal information outside your country of residence to wherever we or our third-party service providers operate for the purposes of providing our services to you. Wherever we transfer, process or store your personal information, we take reasonable steps to protect it.
Changes to this Privacy Policy
We may occasionally update this Privacy Policy as laws and regulations change or as we introduce new features or services. Please review it periodically. Updated versions will be indicated by a revised effective date. If we make material changes, we will notify you as required by applicable law. Your continued use of our website constitutes acceptance of the revised policy.
How to Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact our Data Protection Officer by email at [email protected] or by writing to:
Relife Ltd.
Attention: Data Protection Officer
123 Main Street
London, UK
W1A 2BQ
Effective Date: 1 January 2023